Refund Policy

Return and exchange eligibility

Customers may request a return of defective or non-defective new goods and may request an exchange. The application window is 30 calendar days beginning on the delivery date. A non-defective product must be new, unused and in original condition, while a damaged, defective, incorrect, incomplete or materially misdescribed product is reviewed based on the issue received.

A qualifying no-defect reason can include changed preference or an option chosen in error. Nothing in this policy removes rights that governing law makes non-waivable.

Contact before sending

Write to ojujinahaper74@gmail.com with the order number, checkout email and reason for the requested return or exchange. For a product problem, add useful photos or video and keep its packaging, accessories and related pieces during assessment.

Approval is required before mailing. After approval, we provide the accurate return address and instructions. The mailing address listed on Contact Us is for correspondence and must not be treated as the returns facility unless the instructions specifically confirm it.

Included prepaid label

Returns are made by mail. A free prepaid return label is packed inside the parcel for an eligible return. Following approval, use the enclosed label and confirmed directions without paying the related label charge or return carriage. Contact support if the label was not included or has been lost.

There is no restocking fee. The presence of a label does not remove the requirement to receive approval first.

Available outcomes

An exchange or replacement depends on the review and inventory then available. After refund approval, we process and initiate the credit through the original payment method within 10 days. The bank, issuer or payment service may require more time for account posting.